Support
Email support@pureorganism.com. We usually reply within two working days, in English or Chinese.
Common questions
Does identification work offline? Yes. After the app downloads its identification models (Profile → Offline identification), photo identification and the live viewfinder work without a connection. Cloud identification needs a connection and an account.
How many cloud identifications do I get? 20 per calendar month on the free plan and 200 with Pro. On-device identification is unlimited.
How do I restore or cancel Pro? Sign in to the same account, open Pro membership and tap Restore purchases. To cancel, use Manage subscription in the app or your App Store account settings.
How do I delete my account? Profile → Account → Delete account. This removes your account from our service; cancel any subscription in the App Store separately. You can also email us to ask for deletion.
An identification is wrong. Models make mistakes, especially with partial views, unusual angles or rare species. Try a clearer photo of a distinctive part (flower, leaf underside, fruiting body). Never use results to decide whether something is safe to eat or touch.
帮助与支持
请发邮件至 support@pureorganism.com，我们通常在两个工作日内用中文或英文回复。
常见问题
没有网络能识别吗？可以。应用下载识别模型后（我的 → 离线识别），拍照识别和实时取景无需联网。云端识别需要联网和账号。
云端识别有多少次？免费版每个自然月 20 次，Pro 每月 200 次。本机识别不限次数。
如何恢复或取消 Pro？登录同一个账号，打开 Pro 会员页，点“恢复购买”。取消订阅请使用应用内的“管理订阅”或 App Store 账户设置。
如何删除账号？我的 → 账号 → 删除账号。这会从我们的服务中删除你的账号；订阅需在 App Store 中另行取消。也可以发邮件请我们删除。
识别结果不对怎么办？模型会出错，尤其是只拍到局部、角度特殊或物种罕见时。请对准有辨识度的部位（花、叶背、菌盖和菌褶）拍得更清楚些再试。切勿依据识别结果判断能否食用或触碰。